Privacy Policy
1. Introduction
Welcome to Coven Wellness ("Coven", "we," "our," or "us"). At Coven, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.
2. Information We Collect
We may collect various types of information when you use our website, including but not limited to:
- Personal Information: Name, contact information (email address, phone number, shipping address), and payment details.
- Browsing Information: IP address, browser type, device information, and cookies.
- Order Information: Information related to your orders, including purchase history, product preferences, and payment history.
- Communication Information: Records of your interactions with us, such as emails and customer support inquiries.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill orders, including shipping and delivery.
- To communicate with you about your orders, account, and inquiries.
- To provide customer support and address your concerns.
- To send you marketing communications, newsletters, and updates (you may opt-out at any time).
- To improve our website, services, and user experience.
- To comply with legal obligations and prevent fraud or misuse of our services.
4. Data Sharing
We may share your information with third parties in the following circumstances:
- Service Providers: We may engage third-party service providers to assist with payment processing, order fulfilment, marketing, and other essential functions.
- Legal Requirements: We may disclose your information when required by law or in response to legal requests, such as court orders.
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Your Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can update or correct your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal requirements.
- Marketing Communications: You can opt-out of marketing communications at any time by following the provided instructions.
6. Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The most recent version will always be available on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at info@coven.ae.
By using our website, you consent to the practices described in this Privacy Policy.